Shipping
Common questions about our delivery options. How to track you order, how to change the address, etc.
6 articles
What happens if I am not home to receive the order?If absent, a card is left; arrange depot pick-up or pay for re-delivery, or pre-authorize doorstep drop-off.
Does someone take away the packaging?Standard delivery service does not include rubbish removal.
How can I track my order?After dispatch, you'll get an email with tracking info. You can also log into your account for real-time order updates.
Can the driver call me 30 minutes prior to delivery?No. Unfortunately this is not a service that the drivers are able to provide.
Can you deliver anywhere within Australia?Yes, we can deliver Australia-wide. (Some restrictions on outlying islands).
Can I change my delivery address before my item ships?Yes. Please email [email protected] or phone (02) 9997 3050 to update your delivery details.